Data Retention & Deletion Policy

Our Commitment to Privacy

At OneShotMove, we understand that your personal information is valuable and deserves the highest level of protection. We are committed to maintaining the privacy and security of all data we collect, process, and store.

We believe in transparency about our data practices and want you to feel confident that your information is handled responsibly and in accordance with applicable privacy laws and regulations.

Data We Collect

We collect only the information necessary to provide you with our moving and storage services:

• Contact information (name, email, phone number)
• Service details and preferences
• Payment information (processed securely through our payment partners)
• Communication history and service records
• Website usage data (cookies and analytics)

Data Retention Practices

We retain your data only for as long as necessary to:

• Provide and improve our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

Retention Periods:

• Active customers: Data retained while account is active
• Inactive accounts: Data retained for 7 years for tax and legal purposes
• Marketing communications: Until you opt out or request deletion
• Website analytics: 26 months maximum

Requesting Data Deletion

You have the right to request deletion of your personal data at any time. We are committed to honoring these requests promptly and completely, subject to legal requirements.

What happens after your request:

• We will acknowledge your request within 48 hours
• We may ask for additional verification to protect your privacy
• We will process your deletion request within 30 days
• We will confirm when your data has been deleted
• Some data may be retained if required by law

Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing
• Employee training on data protection

Questions About Your Data?

If you have any questions about our data practices, retention policies, or want to exercise your privacy rights, we're here to help.